[Resolved] HP India — issue regarding printer cartridge

neil236

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 421201

I recently purchased an HP deskjet 2131 printer and recently had and issue with the black/white catridge. I called the customer care and spoke with them for about 2hours regarding the issue. Eventually i was told to wait for 24 hours for a response. But it's been more than 2weeks I haven't received any response yet. I request Hp support to please solve my problem at the earliest. I have been a very loyal customer to HP since a long time, so if this issue isn't solved i'm losing my trust in HP

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Sep 10, 2018

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.