HP India — issue with lcd screen and volume of hp laptop

Satyajeet1034

Address:

Hyderabad, Telangana

Dear Team,

This is to inform you that I have constantly following up with HP customer support time over phone and Whatsapp messages (for last 1 month )but I am not able to get proper responses from any of them. They are not able to understand my concerns inspite of that they are always trying to avoid the issues raised by me with Case IDs - [protected] and [protected]. By this way I could not able to solve my issue till now and I am facing the issue everyday. This is very very unprofessionalism from a brand like HP.
I am extremely dishurtened by the way they are treating customers.
Hope you understand the concerns of mine.

Awaiting for positive reply.

Satyajit Sarkar

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HP India customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.
I've forwarded them to concerned team they will contact you asap.

Regards,
Smitha
HP Social Media Support

Aug 14, 2019

Updated by Satyajeet1034 Hi Team,

This is to inform you that in-spite of chasing the concerned team and HP manager named Manish Kumar (email id - [protected]@hp.com ) and Beema Rao.K (email id - beema.[protected]@hp.com) many times, my problems are still persisting and its hampering my daily activities. Can you please let me know why HP is taking so much times in resolving these 2 simple issues whereas I had raised the complaint with respective Case Ids ([protected] and [protected]) more than 1 month ago.
This is very unprofessional ism from HP side. I am very much disappointed with the approach and time of resolution from HP.

Please update me the resolution time for the Case Ids mentioned in above complaints.

Awaiting for your reply.

Regards,
Satyajit Sarkar