HP India — Laptop burst out. Life is in risk.
My HP Laptop (Model No-. HP Pavilion 15-DA0296TU) burst out in 29th June and I filed a case in HP on 30th June 2021. Case I'd - [protected]. After much harrasment and delay I got a answer from HP and my laptop is collected from Sysnet Global Technology (Sysnet Global Technologies Pvt Ltd, 1ST Floor, HPW, 15, Ganesh Chandra Avenue, Kolkata-700013 hpenterprise.[protected]@sysnetglobal.com / arijit.[protected]@sysnetglobal.com[protected] / [protected] / [protected] )
which is the authorised service centre of HP in Kolkata. They could not tell me any reason of burst the laptop and it was said that the laptop will be sent to HP lab for testing.
After visiting the service center twice I was informed from sysnet Global technology on 7th September, 2021 that my laptop would be totally replaced and the document was signed for its processing. (Attached with the mail). But then again informed by the sysnet Global technology on 22/9/2021 that HP had informed there no system replacement would be done the money would be refunded. From day one HP has informed me that they will do system replacement. I have not any conversation about money refund with HP. So I called HP helpline number again on 22nd September and HP informed me that the money replacement I was told about from Sysnet Global Technology is wrong they would replace the Laptop. Then I called in sysnet Global Technology again and it was said that since this is a confidential case, there is no guarantee of what I have been told from the HP helpline. I have the call recording.
This whole thing seems very vague and suspicious to me. There is no transparency in the process and as a customer I have no idea and no understanding of what is true and what is false. HP and Sysnet Global Technology, from these two places I was told to respond within two days. I waited more than a week but I have not yet received any response from anywhere. Such harrasment cannot be expected from a reputed company like "hp". Where the user's life was at risk. It's been three months, and if there is still no positive response, then I have to bring the whole things to the media that's how hp treat their customers
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HP India customer support has been notified about the posted complaint.