HP India — Laptop

Dear Sir/ Mam,

This email is in reference to the Case Id: [protected]
As mentioned in the trail mail that the laptop is facing some hardware issue. And as per HP technician, there may be the case of water or moisture due to which the hardware stopped working.
But the fact is that neither the case of water droplet into machine nor the case of moisture which may be because of Air Cooler as said by HP technician (because same is not present at my home).
As this machine is facing same kind of issue from past year, and the issues were resolved within warranty. Email screenshots are attached for the reference.
As advised by HP executive, I extended the warranty of the product for further TWO years. But my machine is facing same as when the extended warranty starts. So, again I logged a complaint with the HP Service Centre, and the technician visited and checked my laptop. Surprisingly, this time he said that this is the case of water droplet or moisture into the machine.
I again tried to contact HP, visited service centre, but they denied to check the laptop at service centre and said that on site service is only option to get it repaired.
And as in the trail mail Mr. Amarjeet Yadav, clearly rejected my case and said it does not fall under the case of warranty.
But how is it possible that laptop is facing same issue with the motherboard and it is not replaced in the past complaints.
Also, please let me know why should not I go for a legal action with the Consumer Forum for harassing me without any proper investigation. If there is a case of water droplet or moisture, a proper report should have been generated.
So kindly assign a different technician who can handle this machine, as within a period of one year this is the third time machine is facing hardware issue with the motherboard.
Regards,
Lalit Lakra