[Resolved] HP India — Laptop external graphic not functioning

 
7 Reviews
Ghaziabad, Ghaziabad District, Uttar Pradesh, India
 Christopher29
Hp is not willing to send a engineer when my product is still under on site warranty.

The reason they don't want to send an engineer because they are telling me to do system recovery and i am telling them i cant do recovery as the system has a data of around 1tb

I have checked that the problem is because of hardware.

I have lost 1 gb internet data by downloading the drivers as told by their customer services advisor.
I have spoken to 5 different advisors telling me to do different things.

Complaint number - [protected]
Supervisor - nitesh aggarwal

Complaint marked as Resolved Jun 11, 2016

Complaint Status


[May 08, 2016] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, May 09, 2016
Hi Christopher29, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks! I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Printer cartridge not work

Not working error problems
Dear sir
still am facing problems about this case. is complete 15/20 day but not solve my problems yet.
Still now, nobody response to us .

Kindly revert otherwise we goto letter form
.worst service for after sales
How to get back my product key, kindly give me information
Printer cartridge not work

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    15%
    Complaints
    3073
    Pending
    151
    Resolved
    396
    phone
    +91 80 2612 9000
    +91 12 4234 6992
    location
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    HP India - Laptop external graphic not functioning