[Resolved] HP India — Laptop external graphic not functioning

Christopher29

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201011
Website:	www8.hp.com/in/en/home.html

Hp is not willing to send a engineer when my product is still under on site warranty.

The reason they don't want to send an engineer because they are telling me to do system recovery and i am telling them i cant do recovery as the system has a data of around 1tb

I have checked that the problem is because of hardware.

I have lost 1 gb internet data by downloading the drivers as told by their customer services advisor.
I have spoken to 5 different advisors telling me to do different things.

Complaint number - [protected]
Supervisor - nitesh aggarwal

Was this information helpful?

No (0)

Yes (0)

Jun 11, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 09, 2016

HP India Customer Care's response Hi Christopher29, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks! I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.