HP India — Laptop Issue Not solved in under warranty

Address:Gautam Buddh Nagar, Uttar Pradesh

Dear sir, I purchased one HP Laptop hp 650 ci3-2310m(C0S24PA) S.NO.5CB2370MD1 21/07/2013, by one of your authorized dealers- VIVID IT Solutions pvt ltd Head offiice:BF-130, Shalimar Bagh, delhi-110088 sales office:402, Bjaja House, 97, tel:[protected], Fax:49502095, in date 21.07.13 of this mentioned shop.last 3 week system have working in slow and display "BLUE WINDOW" Then restart and in formate teme display "BLUE WINDOW" and also working time display "BLUE WINDOW" ans some times hangout and some key not working poperly and one key damage So I went to the service center(Wave Silver Tower, Jabil Center, Unit No 20, 5th Floor, Near Sector 18 Metro Station, Opposite Atta Market, Noida Sector 18, Noida - 201301) in Noida on 16.07.14 they commite me that it's done within 3-4 days and i got a messege that your case id is [protected]-471, when i was call on this no.[protected], [protected] on[protected] then they told m it's done . but when we went to center in[protected] then they told me it's done but all same problem occure and they infom me that your one key are damage so we can not change keyboard because it's accidental case, but your dealer give m one year accidental warranty, so plz solb my issue because I am not happy of your service center response, and not rectify MY problems, purchasing time they are told one year accidental warranty I am very disappoinment of HP Services this type of treatment i not expecting from Hp. so please solved my issue(BLUE WINDOW, KEY DAMAGE).
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