HP India — Laptop on time and waking up from sleep and hibernation

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New Delhi, Delhi, 110009

The HP laptop Pav x360 Convert 13-u132TU was purchased on 1 January 2017. Within a span of 10 days, the laptop started creating problems by taking at least 3 minutes to wake up from sleep/hibernation. To wake up from sleep mode, the laptop's lid is lifted but nothing appears except for a black screen for about 1.5 minutes. Then the lid has to be put down again and then opened again and this process repeated another time to finally get the laptop to come on. Same is the case with hibernation This laptop, being 7th gen, i5 processor takes 5 minutes to process information in it (EVEN THOUGH THERE ISNT ANY INFO IN IT BECAUSE IT IS A BRAND NEW LAPTOP) while my old HP laptop, which is i5 too with so many of my files in it takes less than 40 seconds to come on. THIS IS RIDICULOUS. this a NEW piece and it has created so many problems in just 10 days. I DO NOT UNDERSTAND WHY THE COMPANY CANNOT REPLACE THE PIECECase ID is [protected]. KINDLY REVIEW THE CASE NOW!!! my college has started and i am facing inconvenience just because my damn laptop doesnt come on. I miss out on taking the lecture notes .