HP India — laptop repair

I had given my hp laptop sl. no. CND74637YD for service under warranty to HP Care at Ravipuram, Kochi on 27.09.2018 vide token no.[protected]. They have not repaired it yet. My work is suffering heavily due to unavailability of the said device. I tried to contact them many many times on the two numbers they have provided on the receipt issued to me. There is no response from any of the numbers. HP care appears to be the worst in the industry, as I find somewhere that the customer satisfaction level is only 14%... Is there anybody in HP India to resolve my issue?
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My HP laptop Serial NO 5CD714338P was repaired by your service engineer and he changed the key board in the month of DEC. Again the same problem arise it. The key pad key board mouse not worked and disc side automatically open frequently. so pl rectify it
Audio output device is not installed.Audio is not audile.

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