HP India — laptop 's battery issue

 
2 Reviews
 manninyogesh@gmail.com on Aug 9, 2018
Dear sir,

I have logged a complaint to hp on 27th june’18.
For troubleshooting of laptop battery hp has took 37 days, hardly its required 2~3 for days for troubleshooting.
As per procedure, i have to wait 37 days for my laptop battery replacement, till that time no work on laptop. Same thing informed to hp, it’s not possible for me, my laptop having important data and daily basis its required for metro train commissioning, so i didn’t wait for your laptop battery replacement and case resolved. So i have purchased new battery for my laptop to continue my required daily work completion and old battery has miss place somewhere.
On 06th aug'18, hp informed that without defective part we can’t replaced the new part as per hp guideline.
This is not the correct way to customer support.
Thank you
Yogesh kumar
[protected]

Complaint Status


[Aug 09, 2018] HP India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

My Aadhar No. is linked with my Bank(SBI/Mihijam). But I have not getting any subsidy since 3 years. My Consumer no-605792.

My Address: Biswa Nath Ganguly
Street No-33/B, Quarter No-10/A
P.O.-Chittaranjan, W. Burdwan
PLN-713331, W.B.
Dealers Name: Frontier Enterprise

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    14%
    Complaints
    3056
    Pending
    162
    Resolved
    368
    phone
    +91 80 2612 9000
    +91 12 4234 6992
    location
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    HP India - laptop 's battery issue