HP India — Laptop screen issue (no physical damage)

Address:

Hewlett Packard Global soft PVT Ltd, EC2 Campus, HP Avenue, Survey No. 39 (PART), Electronic City Phase II, Hosur Road Bangalore – 560 100 India.

I had newly purchased HP laptop specially for office uses only during my work from home. While working, suddenly screen of laptop is partially blurry and rest screen is showing normal image. There is no physical damaged over the screen and other part of laptop. After detailed consultation with HP representative over customer care number. Today I have received replied that your laptop is damaged and it is not covers in warranty.

My question is that without seeing the laptop and without knowing the reason how you come with conclusion of damaged by customer.

Representatives is unable to answer my question and stop talking to me at other end. Then I requested to transfer my call to seniors she again silent and cut my phone.

I again try to call customer care but at other side someone is cancelling my call.

I request you to trace the call, female was talking to me, time 18:11pm, date 24/oct/20.

I am not satisfied with HP reply. They must send service engineer for visit with blaming customer for physical damage.

Thanks
Gurwinder Singh