HP India — Laptop Sr. No. 8CG9492PKH - Order confirmation #[protected] dated 209.1.2020

1. I have purchased the above Laptop Sr. No. 8CG9492PKH on 20.1.2020 and after successful payment, Order confirmation #[protected] dated 209.1.2020 received in my mail confirming the order details, which states as follows: a) HP Pavilion x360 - 14 - dh1010tu (2 - year extended warranty free of cost, b) HP Active Pend, 3, HP Trensetter Bag + In-built Alexa. Total value of Rs.65, 405/-. This cost of the above model loptop is exclusive offer for NTPC employees. Accordingly I opted this offer.
2. I have written on 23 Jan-2020 reg. the Extended warranty certificate and again on 17th Feb-2020. But I did not get any reply. And I thought that your order confirmation is there and which clearly stated that Extended warranty is included in the above package.
3. In addition to that I have separately opted for Hop Shop Watch card paying additional Rs.799/- (Hence the total order value Comes to Rs. 66, 204).
4. Now, since last 1 and half years the lap is working smoothly, but since last one the mouse pad is not working (no mouse point shown in the screen). I am working with the laptop only with toutch.
5. I contacted your customer care and then they forwarded the call to your technical team. Your technical team said the warranty has been expired. Then I told that it has 2 - years extended warranty. They asked for the Extended warranty certificate, which I do not have, as your team did not respond to my mail dated 23rd Jan-2020 and 17th Feb-2020 till date.
6. Again I contacted your sales department, the person who has assisted me in purchasing the said laptop. He said that the offer was there (i.e. HP Active pen, HP Bag, 2-year extended warranty and In-built Alexa) as offer of NTPC employees.
YesterdayI have recd a mail from HP customer care stating that I have to register in www.redeemnow.com within 14 days of its purchase. But information has been given on this at the time of purchase.

Today I hv recd a mail from another HP customer care rep. stating that the offer was valid till 14 Jan-2020 and I have purchased the laptop on 20th Jan-2020.

My question is how is it possible. I have seen the offer in your onlinesite and discussed with your customer support team to select the model and after payment order confirmation recd stating that all the offers are included in the order.

I think there is some mistake from HP Sales team while processing the order and cheater the customer.

You are requested to please sort out the issue and arrange to mail the 2-year extended warranty certificate immediately to repair my laptop as I have paid Rs.66, 204/-, which is my hard earned money.

I am attaching the Order confirmation and Invoice.

Thanking you,

K. Lakshmanan
Mob# [protected]
[protected]@gmail.com