HP India — light bleed from hp gaming pavilion-15-cx0144t, case id: [protected]

Address:

560077

Hello, my laptop bezel and back panel was replaced in the month of july. Just after 10 days, i started noticing light bleed at the edges of my screen. I was asked to upload the pictures of my desktop screen which i did.
I called up the hp assistance again to follow up on which they tell me, its not covered under warranty and they can send the quotation to get it fixed while still being in warranty. They also tell me, that this problem didn't persist when they fixed the previous issue of back panel and bezel. Hence, subtly suggesting the problem has occurred from my end and warranty doesn't cover it. I was told to contact regional sdc, when i do, he tells me he hasn't received any mail regarding my case id. Back and forth of constant calling and explaining the problem without a clear resolution but, rather a grievance mail blaming me as the reason for the issue???

First of all, just because the problem didn't occur right away or a week later after the back panel and bezel was replaced, doesn't mean the problem has occurred due to some kind of physical damage from my end (As per your grievance mail "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed"). I challenge you to find any kind of scratch or dent or any kind of physical damage on the screen before pointing the finger at the consumer and telling me that it isn't covered under warranty. There is clearly some fault with the display unit (Since the problem started after the laptop had to be split open to fix the 'bezel' and 'back panel'). I know, blaming your assigned technician and questioning their professionalism on handling such issues with the display unit wouldn't be the right thing, but if i did u wouldn't appreciate that right?. i have tried to be as patient as possible since the past 25 days, hoping every "escalation" u mention, finally results in getting my problem fixed. But, unfortunately that hasn't happened and worst of all, blaming the consumer for the issue.