[Resolved]  HP India — Mouse not working

Address:	110092
Website:	hp

I, Chandra Singh Rawat, purchased HP 20-2110in AiO PC (J1E85AA) 3CR44507ZF probably in Jan or Feb 2015. Warranty period was upto oone year from purchase. It is pertinent to mention that within warranty period its mouse stopped working however minor problems used to occur but was neglected, the problem was rectified by replacing with a new mouse as it was within warranty period since then PC was smoothly functioning but as usual the mouse had problem and would hang the computer as the there was no light in mouse and mouse stopped working and the [censored]ion was to poweroff the computer then start the PC and the PC worked as usual. However it was not observed seriously as the PC would work after power off and start but it became a problem now specially after warranty period. I talked to HP customer care on tollfree number and the C C Executive advised to change the port of mouse in computer. I told him that I had already done so but no rectification. He advised me further to purchase new mouse but the question is whether the mouse will smoothfunction or the problem will be remain unchnanged as mouse has already been replaced with new one but no solution and the problem may be in PC since purchase. Please help.