[Resolved] HP India — my hp printer warranty expired from the first day of my purchase.

mintumonidutta

from Delhi, Delhi

Address:

721305

HP PRINTER DJ AIO 2135, S/NO-CN6BH484KF.
This printer was purchased on 05/07/18.with proper bill.Now you say that the
Warranty expired.How it possible.If it is so, then why you authorized that driller to sell that printer.And why i am going to collect all document you need to give me the warranty of that printer.(already i submit my bill and S/NO of the printer)
Please do the needful.

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Jul 16, 2018

Complaint marked as Resolved

Due to some printing problem I was called to customer service no .then they told me that your warranty was expired. They ask me to produce the bill and photo of sr number of the printer to update my warranty. I produce all documents they needed via mail. Today again they call me and ask me to produce the dealer purchased bill of my printer. How can I give that bill from my side. They should ask the dealer for that bill. My complaint is for both my dealer and HP support. Because my dealer wall my a out of warranty product, and HP support giving irrelevant excused.

HP India customer support has been notified about the posted complaint.

Jul 16, 2018

Updated by mintumonidutta HP PRINTER DJ AIO 2135, S/NO-CN6BH484KF.
This printer was purchased on 05/07/18.with proper bill.Now you say that the
Warranty expired.How it possible.If it is so, then why you authorized that driller to sell that printer.And why i am going to collect all document you need to give me the warranty of that printer.(already i submit my bill and S/NO of the printer)
Please do the needful.
Due to some printing problem I was called to customer service no .then they told me that your warranty was expired. They ask me to produce the bill and photo of sr number of the printer to update my warranty. I produce all documents they needed via mail.
Today again they call me and ask me to produce the dealer purchased bill of my printer.
How can I give that bill from my side. They should ask the dealer for that bill.
My complaint is for both my dealer and HP support.
Because my dealer wall my a out of warranty product, and HP support giving irrelevant excused

Verified Support

Aug 14, 2018

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, and previous case number (if any) to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.