[Resolved]  HP India — my laptop has is not getting charged

Address:D-85 2nd floor above khanna collections, Pandave Nagar, Akshardham, New Delhi, Delhi, 110092

The laptop taked the plug in for just starting 30 sec and then stops taking the charge.
8
The adapter is working just fine. When i plug in the charger the charging takes only for the first 30 40 seconds and then stops charging.

Due to which my laptop shows battery low and gets shut off in a min.

I already have an insurance since i bought the laptop last year in july 2019.

It is a 2 year extended warranty
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Feb 10, 2020
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2020
HP India Customer Care's response
Hi there,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP printer serial number and previous HP case numbers if any.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
Complaint comments 

Comments

I have given my laptop to HP service center for Windows recovery that I expected would take not more than 3-5 hours and the worst part is that my notebook is pending in service center from more than a week though it is under warranty still I had to pay the service charge amount.
I have given my laptop to HP service center for Windows recovery that I expected would take not more than 3-5 hours and the worst part is that my notebook is pending in service center from more than a week though it is under warranty still I had to pay the service charge amount.

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