HP India — My laptop is in warranty and I am facing an issue

My laptop is in warranty and I am facing an issue, , , i registered my complain on 4 Oct. 2020, , after registering my complain technician visit was scheduled and technician visited my laptop on 8 October and told me only hardware part will be changed, , no software will be installed, , , you need to install in another laptop i told him I don't have other laptop or desktop, , then I talked to hp agent he told me 1522 rs will be charged, , what is this!??, , help me i want Windows in my laptop, , , although senior is not helping me, , , i want help regarding my laptop for recovery download, , , , hp senior executive declined and told me to install but I dont have any other laptop or desktop so my complain is for software installation in free cost bcoz my laptop is in extended warranty, , , my laptop serial number is CND8443C4H and
(Complain no. Is [protected]) talk to hp plz, , and solve my issue look at the images, , they sent payment link...