[Resolved]  HP India — new tricolor cartridge model 802

Address:

Nagpur, Maharashtra, 440026

I am having hp deskjet 1000 printer j110a, purchased on 26/11/2012 from micro world computers nagpur-440026 (India). Details below:-
Serial no. Cn28729kto
Fpu no. Ch[protected]
Regulatory model no. Vcvra-1003
Product of china.
Recently i purchased new tricolor cartridge from chinoy trade centre hyderabad (India). Details below:-
Tricolor cartridge 802 small
Product no. Ch562zz
Hpgl0928, malaysia, may 2017
Price rs.849/-
After installing the cartridge when i printed the test page, to my astonishment magenta (Red color) was found missing totally. The printed matter was in green color. I removed the cartridge and took the print of print head nozzles on tissue paper. Only cyan & yellow appeared on tissue paper, magenta was totally missing.
I am having dye type refill ink of white sky enterprises. I filled this magenta ink into the new cartridge & again printed the test page. The printing was satisfactory & ok. All the three colors appeared.
This is a serious & unbelievable lapse on the part of a branded world famous company & it is liable to tarnish the well established image of company hp.in the light of my genuine complaint i fervently hope, the hp would be kind enough to send me a new cartridge without any price by way of justice.
Various snaps of cartridge package are also attached for your perusal please.
Thanks.
S. N. Rao 26/01/2019
208, krishna regency apts.
Opposite power grid corporation,
Nari ring road, nagpur - 440026 (M. H.)
E-mail [protected]@gmail.com