HP India — No proper response from HP

Address:

New Delhi, Delhi

Sir/Madam, For past 4-5 days, i have been calling every day to HP regarding my windows activation issue.(every 10 mins a pop up shows " windows about to expire") PC settings show my windows will expire on 16th Dec if activation not done. 1. On the first day i was told to update the windows and install it, i did that 2. on second day i was send a link to update bios, i did that but no use. 3. on the third day i talked over 50 mins on phone and some thing was installed through command prompt.nothing happened so than customer executive remotely accessed my computer again installed some files and told me to call next day. 4. next day i was told to take backup on an external disk, and my system was restored, still nothing happened. After all this mental trauma and huge loss of work and time, today i decided to connect with Microsoft people. 5. Now they asked "please ask HP for your product key" for you pre-installed windows. They should provide it" 6. the Microsoft executive checked my system for key and suggested that the current key is only a trial version or test key and that is why this problem is persisting. Sir/ Madam this is a new laptop, and i have been so tensed and now i am loosing patience. Your executives give time and then they just don't call, even if they do it is not on suggested time slot. I request you to kindly resolve this matter ASAP. Please arrange a call back today between 9 AM to 11 AM, with a senior person who can answer all queries. An annoyed customer Thanks and Regards, Priyanshu Jaiswal