HP India — no satisfactory service support through toll free number

Address:	629004
Website:	www.consumercomplaints.in/new_complaint

My service case id is [protected], for laptop note book series, sl. No cnd4293bf2. I have paid 2500rs for extended warranty, my laptop wifi adaptor is not working. Local service people said that this must be hardware problem. After discussed with many hp service engineers through toll number finally got case id. Finally the service engineer advised me that your laptop os (Win 7) is not allowing me to solve the issue, so please format and reinstall it once again.
For doing this i have to pay 600rs to a service centre, since i am not able to do myself. Past 18months i am struck up with laptop without inbuild wifi (I am using a 802.11 adaptor for wifi). I thought that a technician will visit and solve the issue. Then why did you get rs2500 for extented warranty. Now i am going to visit a service centre at tirunelveli (80kms far)... Fate...