HP India — Non deliverance of offered products in hp neverstop laser printer offer.

Address:	Hewlett Packard Global soft PVT Ltd, EC2 Campus, HP Avenue, Survey No. 39 (PART), Electronic City Phase II, Hosur Road Bangalore – 560 100 India.
Website:	www.hp.com/in-en/shop/printers.html?jumpid=ps_edtnyf4mvb&gclid=EAIaIQobChMI0Iv58MbD-AIVzpJmAh3-EQm8EAAYASACEgJvdfD_BwE&gclsrc=aw.ds

I had bought the hp never stop laser 1000w printer on 1st of march under hp never stop laser 1000w offer (free ink toner kit), in which the offered gift was an additional free toner reload kit. While buying this product at the hp's outlet, i was told that the toner kit will be delivered within 15 days.
It has been more than 100 days, but neither the product was delivered nor any update of the product was informed. I had been contacting the customer service, who only have sent a couple of apologies email but no further details of the delivery of the product.
On my last email, they promised to deliver within 10- 15 days, and the time limit is over, but the product is no show nor they disclosed any tracking details.