HP India — non receipt of paytm mall cash voucher

1 Review
 BIJOY SWAMI on Jan 10, 2019
I had purchased an hp printer through hp online. My order Nos is[protected]. As a part of scheme the paytm mall cash voucher was also included during the online placement of order. I have received the product but the paytm mall cash voucher is yet to be received me till date. Several correspondences have been made with customer care but the care don't guide properly as what todo now.
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[Jan 11, 2019] HP India customer support has been notified about the posted complaint.
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HP India Customer Care's response, Feb 02, 2019
Dear Customer,

I am sorry about the inconvenience you are facing. I've shared your concern to the relevant team, they will contact you at earliest.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

HP Social Media Support
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    +91 80 2612 9000
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    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    HP India - non receipt of paytm mall cash voucher