HP India — Non repair of laptop which was covered under warranty

Address:

HP Global Soft Pvt Ltd, EC2 Campus, HP Avenue, Survey No. 39 (PART), Electronic City Phase II, Hosur Road Bangalore ( India)

Respected Sir,
Most respectfully it is submitted that my laptop bearing serial number XCG9388Y4S is under warranty (Up to October 2022). My laptop went out of order in January this year which was repaired by the Service centre namely ‘Sysnet Global Technologies Pvt. Limited SCO No. 85-86, Sector 34 A Chandigarh’. My laptop kept on creating problems in between and it again went out of order on 30th May 2021 and when I visited the service center on 1st June 2021 for the repair of the laptop, the service center refused to repair it stating that all the parts of the laptop have been completely damaged and the expenditure on its repair will exceed the purchase price of the laptop. Therefore, it is no use getting it repaired from any where. Therefore, I submitted my requests at various e- mail IDs of the company i.e enrique.[protected]@hp.com, at [protected]@hp.com, at [protected]@hp.com, at Christoph.[protected]@hp.com, on different dates. but my grievances were not resolved but I received a telephonic call on 30th June in response to my email sent at Christoph.[protected]@hp.com and I was offered the discount of 15 per cent if I purchase any HP product within a month. This offer was in lieu of the repair of the laptop which I did not accept. I could not afford too much delay due to urgent tasks, so I got my laptop repaired at my own expenses of Rs. 4, 000 from outside agency after a long wait, disappointment and inconvenience. Instead of resolving my problem, the Service centre misguided me. My laptop should had been repaired by the company as it was under warranty period. The HP company failed to resolve my issue and did not provide me with 'after sales’ services' and I had to incur expenses on the product which was under warranty due to the deficiency in the service of the company. The HP representatives did not bother at all to resolve my genuine issue.
With regards,
Rajesh Kumar Malik,
#1312-B Sector 41-B, U.T Chandigarh (India)
e- mail ID : [protected]@gmail.com
Mobile: +91 [protected]