HP India — Not providing services in warranty, worst services

Address:

HP Inc. 2F, Tower D&E, Building No. 2, DLF Cybergreen DLF Cybercity, Phase III Gurgaon Haryana Pin: 122002

Dear sir,

As I also inform to everyone in hp team.my laptop is not working since last approx 3 months I already complaint many times I received a complaint no, and every time your one of enginner visit at my place but problem is not resolved then I received a call from shabnam, she said, sir we want to pick your laptop, we have lab of it, and wether we chcek the issue, I said ok, and your team member varun came to me and pick my laptop before 3 days back .now I received a call from ur team member from Noida service center he said your laptop is out of warranty ..so we will make it for chargeable basis .
For all that issues I called to customer care they are not respond, they always told, arrange a call back from senior, your problem is solve with in 48 hrs.but still this is not resolve .
After collect my laptop from my home and then i asked after 4-5 days to customer care where is my laptop, he said sir, I dont know, ye apke pass hi hai, so this is brand commitment on site repair, but they all are fraud people..


But I already complained my issue on month of April .and however your executive came to pick my laptop he provide me slip of warranty .

Then how it possible this is out of warranty .

First up all your team is not able to solve my problem ..and ask for money .

As off now I request you to please refund my money, or replace my laptop because in one year it was occurring same issue 5 times, that means quality of product is not good or maybe defective product was sale by you.

When I purchased a laptop, in starting days that was already same problem and your executive came mr Kamal and fix it .

The thing is this type of pathetic services from a real brand I didn't expect.

And I also sent a legal notice for that on your register Address by speed post, so pls also reply on that .

Note - if you required any thing from me please let me know, I have all call recording, all mails, Twitter and Facebook chats, from your team.

For reference my complaint no is [protected] Product serial no -CND90473ZB

Reg

Abhishek Kumar Singh

[protected]

Abhishek Kumar also added this personal information:

Address: C12/601

City: Noida extension

State: Uttar Pradesh

ZIP: 201306

Country: India