HP India — not providing the replacement for screen damage laptop model "hp 15-ay503tx"

Address:Panchmahal, Gujarat, 382721
Website:www.hpshopping.in/laptops

On 30- June-2017 I had ordered the "HP 15-ay503TX" laptop from hp official estore (http://www.hpshopping.in/laptops).

They delivered me on 7th-July-2017. Once I open the box and switch on the laptop I found some white spots on screen and that spots blurry to all over the screen. I have complained on hp customer care number. they gave me case id and foreword the case to service center for DOA. the service center engineer came to my place and check the laptop and take a some photos of parts and damage screen. the engineer told me that your laptop screen is damage. and gave me the receipt of visit. the service center person submitted the required document to the back-end team for the conformation. then I called to the customer care. the told me give us 2-3 working days will resolve your complain as there team working on it. I said ok. but 5-6 working days gone but they still not approve my replacement.

I called or chat with customer support online they every day give me same answer there team working on it but not gave me the conformation. today is completed the 13 days to to assign then a my replacement case.

I am fade up. I am a programmer my whole work is stuck because of they don't give me the conformation for replacement since 13 days. I think they are not in a mood to give me the replacement. My trust broken i will not trust on hp. I don't want replacement I want refund now. they take back there damage laptop and give back my 45386 Rs. I don't want this damage laptop.

The require information mention below :

Model No: HP 15-ay503TX
Price: 45386 Rs.
Serial No: CND6494MKG
Case Id : [protected]
Subject : Replacement-refund of laptop
customer care number :[protected]

Please help me to resolve my complain.
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HP India customer support has been notified about the posted complaint.
Jul 21, 2017
Updated by shah nidhi9429
Hello,

I got the DOA conformation from HP. and they are ready to give me replacement or refund. they will generate the pickup request on 24- july 2017.
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