[Resolved] HP India — not working properly

sandhya dhiman

from Delhi, Delhi

Address:

street no.3, shivpuri colony, 249408

Respected sir,
This is Sandhya Dhiman from Haridwar. I brought a hp laptop on 12th of July from Sargam electronics, Dehradun but it is not working properly from that time. I called them lots of time but did not get any attention and they bluffing me all the time by saying that service center will give the letter then they will replace the product but I got the information from service center that the letter can only be provided within 14days. They also said to increase its warranty of 3 years but they didn't increase its warranty. Sir I talked to the product manger of Sargam electronics, Delhi also but they also not provide any solution. Sir after facing all these problems, I got your email address and now hoping for your help in this matter. Please do the needful as soon as possible. They are fraud sellers. Please take an action against them.
Thanking you

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Dec 1, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

HP India Customer Care's response Hey Sandhya,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP laptop serial number and previous HP case numbers if any.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support