[Resolved] HP India — part not replaced under warranty period. | |
I had purchased my hp laptop with (Serial number: cnd744d8r3) on january 09, 2018. On the hp official warranty check site, my warranty will expire on february 10, 2019. * according to website warranty (Start date: december 13, 2017 and end date:february 10, 2019) my laptop is still under warranty period. *status of warranty: active, covered under extended warranty, 1 day remaining (As on february 09, 2019) I had lodged a complain on 6 february, 2019 on the customer care support, hp for a problem of keyboard replacement with (Case number: [protected]). The complain is been locked and also the part (Keyboard) is been issued, the technician is also assigned. But when the technician visited my place, he denied for replacing the issued part with a reason: (Your product warranty is already over). Now they are closing my case number also. As still one day is left in my warranty status. I want my part to get replaced. Name: yash kumar bajpai Contact no: [protected] Email: [protected]@gmail.com Was this information helpful? | |
Mar 18, 2019 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Feb 15, 2019 HP India Customer Care's response Hello Yashkr, My sincere Apologizes for the delay in resolving the issue, I have gone through the case and I have escalated the same with high priority, you will be given an update at the earliest. Your patience is highly appreciated. Regards, SP HP Social Media Support | |
Add a Comment | |
38%
Complaints
4974
Pending
0
Resolved
1860
View all 4974 HP India reviews & complaints
+91 80 2612 9000
+91 12 4234 6992
24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
View all HP India contact information
Post your Comment