HP India — Pathetic customer delivery service Order#[protected]

 
2 Reviews
Bangalore – 560 100, India
 tushark86 on Jun 19, 2020
This is regarding my order # [protected].
I have placed an order on 06/01/2020. The order consists of 2 item
1. wireless mouse
2. HP notebook laptop

On 06/15 2020 after 15 days of placing an order all I received is mouse that to after following up 3 times on customer care.
I still have no status update on when my laptop be received.
The website https://store.hp.com/in-en/default/sales/order/history/ still shows no delivery updates about laptop.

I had sent out and email to

hpestore.[protected]@hp.com and
in.[protected]@hp.com asking about the status of my order. there has been no response from them whatsoever.

Complaint Status


[Jun 21, 2020] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response Jun 22, 2020
Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

I've asked the team to contact you asap with an latest update.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

20 dys after placing order I received information that the product is out of stock and it will take 3 more weeks to arrange the product.
When I asked them to cancel the order . HP customer service agent is saying that I need to pay 5% penalty for cancelling the order.
In-fact HP should pay me the penalty for failing to deliver as promised and also compensate me for all the mental harassment that I had gone through while following up on the order status

Worst ever customer service experience in my life.
Never buying a HP product again

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    HP India - Pathetic customer delivery service Order#101300000445943