HP India — Pathetic Service of HP

Address:

Mumbai City, Maharashtra

I bought an HP laptop, model no:Pavilion 15-n203Tx, Serial No:5CD3482JGH, after 6 months some of the keys of the keyboard stopped working. I filed the complaint, the product was in warranty and the engineer came to my home and replaced the keyboard. Now again after 7 months(after the previous incident) the same problem is happening and the warranty has also expired. I called he HP service numbers and filed a complaint again on 23-May-2015 and I was told that I will have to pay for the service.I agreed to that but on asking why the hell same problem is occurring again they didn't provide an answer. I got the message containing the case Id i.e'[protected]' and 2 numbers of some engineer or may be service center employee and it was mentioned in the message the HP engineer will be deployed soon. Also while filing the complaint I was told that somebody will respond to my complaint within 24 Business hrs.Nobody has responded to my complaint yet. I called 100 of times to those numbers provided in the message and all I am getting is that the numbers are switched off. Last Saturday that was 29-May-2015 I called the HP support again and they said they are very sorry for the inconvenience and they told me that they had my wrong email Id so the email was not sent to my proper email id related to the quotation for the support or new keyboard or whatever it was. The correction was made and they again said within 24 business hrs u will receive the mail and as soon as u approve that, service will be provided.I also asked for some higher authority number so that i can personally complain about what is happening. MR. Bhanu Lyar's( head of some department in MUMBAI, pardon me if spelling is wrong) number([protected]) was provided, I called on that landline number twice for two days between 11AM and 2:30PM no one picked the call so after two days i stopped calling again. The situation is now that I haven't yet received any mail from HP for quotation or whatever and nobody is taking this seriously. Nobody contacted yet from the HP center. I want an assurance that after solving the problem with the keyboard, again the same problem will not occur in the future provided of course if at all they are going to provide a service this time. Also you should have proper answer why the hell service is delayed and why the hell the keyboard is not functioning as expected even if it is replaced 7 months back. If in case the problem is not only related to the keyboard(which is very likely) and it is inside the laptop which the previous engineer, who replaced the keyboard and tested the machine properly(his words), was not able to find the root cause.In this case whose responsibility it is?? Why should I pay for this if the laptop could have been perfected when it was in warranty period??? Well all those things comes only after you are willing to provide the service, which I seriously doubt. Terrible experience with this company.