HP India — pavilion x360

anjumotwani

from Agra, Uttar Pradesh

Address:

122018

I purchased hp pavilion x360 on april 19, 2018. Within 2 weeks i started experiencing problems,,, it doesn't respond at all. At such time the task manager shows 100%of disk usage and 80-85% of memory usage. I have reported the problem on 13th june - case # [protected]. Today is july 2 and i have no resolution. I called the customer service and was told to wait till the technical team finds a solution,

I have spent rs 46, 300 for this notebook and spent about 12-14 hours talking to the customer service. Needless to say that its extremely frustrating experience.

Was this information helpful?

No (0)

Yes (0)

HP India customer support has been notified about the posted complaint.

Jul 05, 2018

Updated by anjumotwani Since I was not getting a resolution to my problem with the Customer Service call center, I decided to give my notebook to the Service Center in JMD Mega Polis, Gurgaon on July 3. I also agreed to have the hard disk formatted to get rid of the problem. My notebook was to be given back on July 4. However, I have been told that even after re-formatting the hard disk, the same problem persists. Now the service center is elevating the problem to the next level.

Please let me know what is my fault? I have not been able to use my notebook for more than two weeks after purchase.

I would really appreciate if I can could be given a refund for this purchase as I have had more problem with this notebook than I can handle. My work is suffering and HP is not able to help.

Related HP India reviews

View all 4974 HP India Reviews

Comments

Basudeomahato

from Madhipura, Bihar

HP Desk Jet GT 5811/ Dear Sir, my printer is only 1 month old and the red colour is totaly block, there is no print out in red colour, your customer care no is not correct. please solve my problem...
Name- Rajesh Kumbhakar, Baliapur, Dhanbad, Jharkhand, India-828201
Ph. No-[protected]