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HP India — pinterest

Dear hp head

I would like to bring in your kind notice the problems i faced at sysnet global hp service center – srinagar-kashmir – india and strongly suggest management need to be changed or before lots damage is done to the reputed hp company and any other reliable service center caretakers should be appointed to save the image of hp in today’s competitive market.

Kindly read carefully:
About 10 days ago i gave my printer for service, it was showing paper jam, the guy checked into it and said need to get serviced as there is ink leaked, said fine but when will be ready so i can come and collect, he said come back tomorrow at about 11 am and it will be ready but he did not give me any paper or any service order receipt for this printer. Anyway next day i came back to hp service center at 3pm and he said sorry we were busy etc etc. Come tomorrow and again i came back next day he said i need to get part i will call you or in few days will be ready, there was no call from hp service so after 10 days yesterday on 21st march 2018 at 3pm i went back and the reply was this can not be repaired and i ask why, he replied if you leave for few days more i will check again and i start wondering what he was doing to this printer keep there for 10 days. This guy never even opened and checked on it he was just making me fool and taking me on ride. I took back printer because i felt this service center at srinagar is just shame for hp company to hire people like this.

I suggest hp company to change the management before further damages is done to the such a reputed company. I have been using above 50 products of hp in varies offices and at this time i lost truth and faith on hp and not to go for further purchasing of any hp products and also will suggest friends and business associates the same. This guy at hp service center srinagar made me so upset and now don’t want to see the door again.

I request you to have printer collected printer and get problem solved, above all i suggest to get checked by another service engineer who can exactly tell what was the problem in this printer so this will prove the bundle of lies from hp service center guy at srinagar.

Your prompt reply and action would be highly appreciated.

Best regards

Rashid surma
Managing director
Cell: +91-[protected] whatsapp too
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Complaint Status


[Mar 22, 2018] HP India customer support has been notified about the posted complaint.
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