HP India — printer cartridges

Address:

110057

In january, i bought a 3755 in the us. I ran out of ink and called hp support, the person answering the phone told me that the replacement cartridges in india were 680, and that he would connect me to the hp store. I ordered the cartridges which i received, only to find that these would not work. I called hp support who now led me through the process of regionalization. However, the cartridges still did not work. The hp support staff then told me that the cartridges recommended by hp earlier were incorrect, and that i should have ordered 803. He told me that he would see what corrective action could be taken. Case number [protected]. Not having heard from hp again i purchased the 803, and they work fine. However i have a color and black and white cartridge for which i paid hp over 1200, which are no good to me. I request that as these were bought on hp's recommendation, suitable corrective action be taken, to either replace these with 803 or a refund of the cost. Once again it was hp's support staff who asked me to get the wrong cartridges. Regards ashok khanna