HP India — Printer complaint issue registring‏

Address:Chennai, Tamil Nadu

Dear, To the Board of Management & all HP End-User sun
Customer Care Team/ Service Team,

Today as per the discussion with customer relationship person, But Now they are telling the date is over and we can able do a service itself, This is UN SATISFIABLE SERVICE FROM YOUR END NOW DENYING FOR REPLACEMENT .

Well, Of course, I am not blaming only your Technical Service. But, certainly blame and accuse you who is the manufacturer of HP products. Because, primarily, it is obvious that you distribute defunct hp PRINTER to the markets and therefore you subsequently cause your product user suffer unnecessarily. Secondarily, you absolutely know this nerve breaking issue, at least through the complaints by your end-users reaching to yourselves by e-mails, issue through. But, unfortunately, you have not paid a respected attention to produce a satisfactory certain & functional solution which will prevent your end-users having such an ongoing crazy issue.

I hope you will save some time to deliver a rooted solution to me and your other downtrodden end-buyers.

Anticipating your prompt attention and logical response, I remain.


AGAIN I WAITING FOR YOUR POSITIVE REPLY,

regards,

CHARLES

[protected]

[protected]


From: [protected]@hp.com
To: [protected]@live.com; prathiba.[protected]@hp.com
Subject: RE: HP LASER JET M1536DNF PRINTER COMPLAINT REGISTRING
Date: Thu, 12 Feb 2015 04:21:08 +0000

Dear Sir,


Greetings,

We value your opinion and we apologize for the difficulties you have experienced. Ms. Prathiba Prakasam is a Partner Account Manager and working on your case, I am requesting her to look into this on priority basis.


Regards

Ekta Bakshi


HP

CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: Charle Charle [mailto:[protected]@live.com]
Sent: Wednesday, February 11, 2015 7:10 PM
To: Esc Helpdesk; CSS_Service Head
Cc: [protected]@gmail.com; Charle Charle
Subject: RE: HP LASER JET M1536DNF PRINTER COMPLAINT REGISTRING


Dear Customer Care Team/ Service Team,


Today I have receive n a call from Customer care, as per the discussion they have agree for the printer replacement,

and customer care team have to take a confirmation from the service team.


(AWAITING FOR THE REPLACEMENT CONFIRMATION)


CHARLES

[protected]


Date: Tue, 10 Feb 2015 21:56:32 +0530
Subject: HP LASER JET M1536DNF PRINTER COMPLAINT REGISTRING
From: [protected]@gmail.com
To: esc.[protected]@hp.com; [protected]@hp.com
CC: [protected]@gmail.com; [protected]@live.com

Dear Customer Care Team,


By bring this mail, i would like to notice you of that which i purchased the

HP LASER JET M1536DNF ON 1-1-2014 at rs.23500.

(SRI LAKSHMI SYSTEM PRODUCT) AUTHORIZED DEALER


Kind attention, Customer care team/ service team


we had given the 1st service on[protected] & 2nd service on 22-08-14& 3rd service on 30-08-14 & 4th service on 24-09-14 &5th service on 24-12-14 &6th service on[protected]th service on

9-02-15.

This ridiculous, how many service which i have done for my HP LASER JET M1536DNF printer, IS IT TRUE THAT HP SERVICE CENTER ARE NOT RESPONSIBLE TO SOLVE getting so many service.KINDLY REQUEST TO TAKE SERIOUS ACTIONS AGAINST FOR MY HP LASER JET M1536DNF

TO BE GIVEN A REPLACEMENT.THIS IS VERY UN COMPROMISE SERVICE HAPPEN FOR MY PRINTER, i ATTACHING THE SERVICE CALL REPORTS & PURCHASING BILL ATTACHMENT FILL


AWAITING FOR YOUR CUSTOMER SERVICE REPLY (asap)/


KUMAR & CHARLES

[protected]

[protected]

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