I am writing this to you, since i didnt get any proper response from the customer support. ( I had several calls & visited the authorized service center)
two compliants:HP Case Number: [protected]
1. Unable to connect to devices
2. Unable to print ( Low toner)
I have purchased a new printer on 08/03/2021, which printed less than 350 pages and provided with Low toner comment and unable to print.
i have discussed with the customer support team and they mentioned that while i purchase a new printer the toner will be a demo one, thats why it will give less copies so you have to purchase a new toner now.
also i was told by the customer support team to visit the authroised service center and they have also said the same as above; [demo toner], if that is the case why the customer support is asking me to go to authorized service center ( waste of time & energy).
As a customer who bought printer in less than 4 months has to get a new toner, then is the total price i have paid for the printer doesnt include a toner price.
I would request to replace the toner at warranty, since the product is in warranty, and your customer support is not ready to send the technical support engineer to see the issue and make my printer working.
Kindly do the needful at the earliest. Was this information helpful? | 
Post your Comment