HP India — received defective and used laptops from hp case id [protected], [protected] and [protected]

I have ordered hp laptop from amazon hp 15s du0120tu on 30th may, 2020 and i was supposed to receive my product on 3rd june, 2020 but after several complaints on amazon somehow i received my delayed order on 8th june, 2020. To my bad i have received a used and defective model from hp and it was specially ordered for work from home purpose.
Now for 2 weeks laptop was working fine later the issues started so i contacted amazon the representative told me to contact manufacturer i. E. Hp as the return or replace window of amazon has been closed. First of all amazon claimed that this laptop has one year warrant and in my system its showing just 5 month warranty left. So i contacted hp and told all the issues which i was facing, the technicians told me to reset your laptop so that the issues which you are facing will get resolved so i under technicians guidance i did that still the issue was not resolved again next day i contacted them technicians told me again reset your laptop the previous reset was not properly done it was just recovery process runed on your system and 90% time this process don't work so there was a resetting done under technicians guidance for 2nd time and now my laptop is of now use the wifi option was gone ms office activation was deactivated. So 3rd day again i contacted hp with issue of wifi, ms office so they told me that the drivers might have lost from your system in the reset process so technician provide me with the drives for wifi to install in my system and after doing so the issue was resolved for only wifi icon its stated showing on my system. Instead of providing me an proper service hp sr. Person told me to buy 8gb ram as your system has ms office 10 version and 4 gb ram will not support. Now at first place why ms office 10 was installed in system when hp know that it will not support on 4gb ram being asked to hp sr person the told we don't know how amazon has did this. Here hp also don't know what and how amazon is selling their product with inaccurate descriptions of the product and they are fooling customers. Now the problem is still not resolved hp nor amazon is helping us in refunding my amount where i paid around 36k for this defective product and i am badly stuck in this issue. Hp nor amazon is least bothered to take initiative and look into this matter pro actively. Pfa all the supporting documents for the laptop.
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