[Resolved] HP India — Replacement of faulty Desktop

Pavithra Kottary

Address:

Kharghar, Maharashtra

I had purchased a HP make desktop from Vijay Sales, Kharghar, Maharashtra on 08.09.2020. The desktop was not working and the complaint raised with HP on 12.09.2020 Via Ref.No.[protected].
Mr. Vishal Gaikwad (Mob.No. [protected]) for HP had confirmed on 28.09.2020 that he has initiative process for replacement of Desktop with a new one.
Mr. Akki Durgum ( Mob.No. [protected]) was co ordinating from Vijay sales. He has informed me that the replacement Desktop has arrived in showroom but they are waiting for HP person to seal the faulty one.

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Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number and HP case number along with the review link.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support