[Resolved] HP India — replacement of laptop

Faizan Nachan

from Chennai, Tamil Nadu

Address:

Raigad, Maharashtra, 410101

Hello sir,

My self faizan nachan i have bought a laptop hp pavilion cs1000tx serial number 5cd83501xr. I have bought this product on 12 december 2018 i am facing problem with this laptop i have lock the case on 24 december 2018 case id [protected] this case is lock for two reson one for screen shifting and other for microsoft office activation. I have done all the trouble shoot tell by your service man. Still the problem is not resolve. As the case is lock in 14 days i want to replace (Deo) my laptop. I have visited your service centre in vashi. Your engineer named anil from thane has also visited according to him hard disk is also not working he is telling to replace hard disk i don't want to replace hard disk. I want to replace my laptop. Kindly please please please help me

Thankyou

Contact no [protected]

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Mar 5, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

HP India Customer Care's response Dear Faizan,

I am sorry about the inconvenience you are facing. I've forwarded your request to concern team, someone will contact you at earliest.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Regards,
SP
HP Social Media Support