HP India — Service not provided

My laptop had a software problem on 26th.

On 27th I contacted the company, they helped me through WhatsApp.
But the problem is not solved.
So the HP agent told me to send a support technician to your home.
And after that they asked all my details.

And I was told that a mail would arrive in 24-48 hours. Once the mail is received, it is said that after you make the online payment, our technician will visit your home.

However, even after 24 hours and 48 hours, no mail came from them, in between I contacted the company myself and they did not help me at all.
Even after two-three days no mail came from HP company.
When I was chatting with the company online via whatsapp on 30th they said you will get a mail by 3rd.

3rd date passed, still no mail from HP company.

Meanwhile I was in dire need of a technician from HP.
Today dated[protected] almost fifteen days have passed but I have not received any email/ service from HP India. HP India did not take any notice of my complaint

Even so far I have closed my entire business, I have lost thousands.

My earnest request is to get justice from HP company.

Some information regarding Laptop
My Email ID - [protected]@gmail.com
S/N - CND8391333
P/N - 4TT02PAHACJ
My Case id- [protected]

All copies of chats are added in this complaint form
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