[Resolved] HP India — sold me damaged product and no replacement or refund is being given by the company

VatsalaSingh94

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased an hp envy 13.3 inch in october 2010 from amazon worth rs.
70, 000/-. Model no. 8cg9312q1x

I received a damaged product as the left side was dented, since 10 days replacement date was crossed so the company started blaming me for the damaged product. Not even one month passed that the computed started to overheat and there were small white colour patches on the backside of the laptop. Now the sound system is damaged and when all this has been reported to the customer care, they did not help at all, they refused the replacement and refused the assistance so much so they did even bother to assign a technician to check the machine. All they are doing is blaming me for their damaged product, hang the calls when i call the customer support and then respond to emails at their own leisure time.

I have been duped of rs. 70, 000/- by hp who have sold me a damaged product.

I will provide the photo of damaged product as and when required, since the photo size is not fitting well in the box available.

Was this information helpful?

No (0)

Yes (0)

Dec 26, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit's serial number along with the review link.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit the HP technical support website (www.hp.com/in)

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support