[Resolved] HP India — support is worst

Vijay Manoharan

from Bengaluru, Karnataka

Address:

560037

I purchased a laptop cs1052tx, the laptop was a faulty one with display problem, my display just shows half, rest of the display is not visible, its been almost two months now and still i have not received any replacement. Worst support by hp. Just an advice pls dont go for hp. I have made several calls to the support team and also regional office but no updates. All they give is lame excuse. Never expected this kind of experience with them.

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Mar 10, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

HP India Customer Care's response Dear Vijay,

Apologies for any inconveniences you’ve experienced. Can you please email your contact number, email id, unit serial number & previous case number (if any) hpsupport.[protected]@hp.com so that we can reach out to assist you directly.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Regards,
SP
HP Social Media Support