[Resolved] HP India — the hp customer care is not responding & not working properly

 
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39, 2nd C Cross, 3rd main,, Ramanjaneya nagar, Chikkalsandra, Bangalore, India
 Vinay Shan on May 28, 2019
Respected Sir / Madam,

Hi this is vinay from bangalore i have a samsung xpress m2876nd printer. The printer is not working from 30 days because the printer showing error message as " NOT AVAILABEL TRY AGAIN LATER" with red light. When i press the start button of xerox copy button it showing the error message. The HP customer care is not responding properly. Not taking action properly. I raised the complaint from HP customer care from 30 days back but still the complaint has been not solved. Case id is: [protected]. Please Please requesting you people please solve my problem.
Product Serial Number: CNB1L8X48L
Product Model No: Samsung Xpress M2876ND

I went to nearest ARC Centre in TVS Electronics, Jayanagar 4th block, bangalore. But they told me that they are not ready to take service in toner and toner testing & validation in that center.

the hp customer care is not responding & not working properly
Complaint marked as Resolved Jul 1, 2019

Complaint Status


[May 29, 2019] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, May 31, 2019
Hello Vinay,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've forwarded your concern to the relevant team they will contact you asap.

I'll get the issue fixed asap.

Regards,
Smitha
HP Social Media Support
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    HP India - the hp customer care is not responding & not working properly