[Resolved] HP India — warranty denied on hp pavilion laptop battery

raoprasad77

from Bengaluru, Karnataka

Address:

HP World, Akshaya Complex, No 4 Near Udupi Garden Hotel, 16th Main Rd, Stage 2, BTM Layout, 560076

The new battery replacement that i bought from hp world (Akshaya complex, no 4 near udupi garden hotel, 16th main rd, stage 2, btm layout, bengaluru, karnataka 560076) for my hp pavillion notebook went dead while still under warranty.

I took the laptop to hp world to get it replaced. They have now taken 20 days to tell me that the battery was overcharged. I wonder how though!!

Also he tells me that the battery is now out of warranty, after i left it with him for 20 days.

It would be awesome, if any of you can help me escalate this.

-prasad

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Dec 10, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

HP India Customer Care's response Hi there,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP laptop serial number and previous HP case numbers if you have any.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support