[Resolved] HP India — Worst quality laptop

Tejas Gandhi

from Ahmadnagar, Maharashtra

Address:	400067
Website:	Na

I bought hp ac 101 tu on 23september 2015. Right from the first day i am having struggle while using it. I have also locked several cases for the same. After 4 months i stopped using it as its not working properly. But due to some urgency i started using it from august 2016. Again some issue came. I have been contacting your customer care number but i m getting very bad response. My case number is [protected]. I want you to look personally into it and resolve it. I am very very disappointed by using it. There are many cases which are linked to my mobile number. You can also check that. Please look into it asap.

Was this information helpful?

No (0)

Yes (0)

Oct 9, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

HP India Customer Care's response Dear Tejas Gandhi,

I am sorry about the inconvenience you're facing and apology for the late response. We have notified the relevant team to action your case on priority. Someone will be in touch soon.

I acknowledge that this matter had been a benchmark for us and a detail analysis as well as feedback has been shared with the concerned department to ensure it is not repeated in future.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.

Related HP India reviews

View all 4974 HP India Reviews

Comments

Wonder signs

from Mumbai, Maharashtra

Printer is not working Properly...
[protected]

HP India Customer Care's response, Sep 8, 2016

Verified Support

Hi Wonder signs,

Please send us your contact details, printer serial number and issue description to [email protected] so we can reach out to assist you directly.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.

akbardorai

from Chennai, Tamil Nadu

It took 60 min and 4 calls to customer care phone no for registering the complaint. After registering, even after 48 hours your Chennai Ensure support services does not even aware that a complaint has to be addressed.
No response even after 48 hrs.

HP India Customer Care's response, Sep 8, 2016

Verified Support

Dear akbardorai,

I am sorry about the inconvenience you're facing. Can you please send your contact details & case number to [email protected] so we can reach out to assist you directly?

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.

Rangarajan R

from Chennai, Tamil Nadu

I have purchased HP 4535 printer on 21 July 16. Gift of two cartridges were offered and it got approved on 5 Aug 16. Even after one month, it has not reached me. Redemption code: 1028145.

HP India Customer Care's response, Sep 8, 2016

Verified Support

Dear Rangarajan R,

Appreciate if you can share a valid Redemption code or your product serial number for us to check and assist further.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.