[Resolved]  HP India — worst service from hp laptop

Hp laptop sr no. 5cg9332994
Case id : [protected]
Hp notebook 14s/cr1005tu

I had issues with my hp laptop related to its screen which is under warranty, everyday i am calling and wasting my one to two hours discussing it with customer care executive, who suggest me to do several software changes. Rest of my day will go in downloading and installing the software and end result would be zero even now i have lost my all data and new problems in my laptop. On top of which that customer care person commit me to call next day but when i call a new person start discussing the things from beginning.in this work from home scenario where laptops are so important the pathetic service from hp made my life miserable. I know i have made a mistake of buying hp laptop which i will never do in my life nor let others do but this time please save me
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Aug 14, 2021
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2020
HP India Customer Care's response
Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.
I've escalated this to the concerned team they will contact you asap.

NOTE: Considering security reasons and the protection of your information, it is recommended that you remove the serial & case number from this post.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
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