[Resolved] Hp — laptop

Vivek Neelakantan

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had purchased a hewlett packard laptop six months ago. It is very much within warranty. But, the touchpad key had turned loose. I had to yell five times for customer service support. At last, a mechanic arrived. He told me that the loose key is not covered under warranty. It is a manufacturing defect but the mechanic refused to admit it. He is charging rs. 8000 to get the whole keyboard rep;laced when the actual problem remains unsolved. The hp service head does nothing to resolve the issue.

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Nov 22, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

HP India Customer Care's response Hey Vivek,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP laptop serial number and previous HP case numbers if any.

Help link to find the serial number: https://support.hp.com/us-en/document/c00033108

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

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Comments

Transasian Techno

from Ahmedabad, Gujarat

I had the same problem twice . First laptop was purchased on 30/04/2019 and replaced by Hp on 09/06/2019.
Second ( the replaced one) also have same problem. They have inherent problem and the guys try to hide the fact . I am going to sue them in consumer court now. You may contact me for further detail: [protected]@gmail.com. Meghdut Guha/ Ahmedabad