Hp Laptop — Keyboard and Touchpad issue

I am extremely tired of all the excuses HP has been making so far. I have been facing a lot of problems with this unit...

Firstly I contacted a customer care number where I was asked to troubleshoot the issue of keyboard and touchpad..post which the case id was generated.

After the case id was generated the authorised service centre technician promised a visit but did not turn up after escalating the matter further a technician visited and replaced the keyboard and touchpad and asked me to reset the PC and promised me that the issue will be resolved. Even after doing that the problem still persisted.

I again escalated the matter to your team and once again a senior technician was sent to check the device...he checked and told me that the unit needs to be taken to the service center to understand the problem. My laptop was taken to the service centre on Friday 30th July 2021 and was returned on 02nd August 2021. But in spite of that the problem is still unresolved. Plus i found out that my ms office subcription is removed and every time i open ms word its asking for product key.

Again I escalated the matter and I was further told that a senior experienced technician ...

please advise HOW MANY MORE EXPERIENCED TECHNICIAN WILL TRY THEIR HAND OR EXPERTISE ON MY LAPTOP...IS THIS UNIT A DEMO PIECE TO TEST EVERY TECHNICIAN EXPERIENCE LEVEL?

I AM EXHAUSTED AND FED UP WITH THIS ENTIRE PROCESS ...I DO NOT HAVE ALL THE TIME IN THE WORLD TO ENTERTAIN ALL THIS NONSENSE.

THIS LAPTOP IS BEING USED BY MY SON WHO IS 9 YEARS OLD AND CURRENTLY HIS EXAMS ARE GOING ON AND BECAUSE OF THIS KEYBOARD ISSUE HE IS UNABLE TO FINISH HIS TEST PAPERS ON TIME AND HAS TO BEAR ALL THE PUNISHMENT THAT HE GETS FROM HIS TEACHER FOR NO FAULT OF HIS.PLEASE PLEASE PLEASE DO NOT PUT HIM THROUGH THIS MENTAL TRAUMA...

I AM IN MOOD TO TAKE ANY FURTHER EXCUSES FROM YOUR TEAM, , , , PLEASE REFUND ME MY MONEY OR REPLACE THIS UNIT...AS YOU PEOPLE ARE INCOMPETANT TO RESOLVE THIS ISSUE IN SPITE OF SEVERAL TRIALS...PLEASE UPDATE ME AT THE EARLIEST...

HIGHLY DISAPPOINTED, UNHAPPY CUSTOMER