Hp — laptop pavilion

Address:

122001

I purchased a hp laptop 7 month back. Fan started making noise and continuously running. Lodged complaint on 3 april 2018.
A simple issue from april 3rd is not resolved yet. Lots of r&d is being done on this system.
Case number: [protected] fan replaced. Immediately after replacing fan - touchpad was not working.
Case number [protected]- registered. Engineer visited. Wrong part received. Engineer visited with new part. Replaced. Worked first, but when rebooted - touchpad failed again. Wrong part being sent. New part is on its way since more than a week. No commitment. Will replace when received, is the reply from hp. Pathetic.
Poor service and understanding of the product.
How come both inventory person and service engineer can fail to identify proper part - that is too two times?