[Resolved] HP LPG Gas — lpg transfer issue

Gmail User

from Bengaluru, Karnataka

Address:	Domlur, 560075
Website:	www.myhpgas.in/myHPGas/HPGas/complaintFeedback.aspx

This is regarding HP Gas cylinder transfer within Bangalore City.
Source Distributor: Manrath gas Agency, Domlur ( Consumer No. 675434 ( Old:605885 ). Destination Distributor: Aishwarya Enterprises, Nagarbhavi 2nd stage
We received e-Customer Transfer Advise (e-CTA) Code from Manrath Gas Agency, Domlur in May2019, however destination distributor denied to take the form, as in the HP Portal or backend system, only 1 cylinder has been updated. We have been using 2cylinders for last 20yrs and the deposit amount for 2 cylinders have also been collected. We have all the hard copy receipts for the same, but the Manrath Agency has still not updated deposit amount/cylinders in the system. Being a senior citizen, I have been made to commute up and down 60kms (Domlur-Nagarbhavi) for this update. And now I have been repeatedly calling the Agency nos.[protected] have even raised complaint with HP GAS 19059608/30 but they just tell that issue is with Sales officer.When I ask the contact no. they give Telangana officer number
What should citizens like us do when issues like this are not addressed in a timely manner. Request management to please help resolve asap

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Feb 5, 2022

Complaint marked as Resolved

The nodal officer resolved in no time. Appreciate all the timely help

Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.

Jun 24, 2019

Updated by Gmail User If we call CC and ask them status on complaint they mislead us by giving a new complaint number 19072188 and resolution of 7 days. If we chat or email, its always the same response that its with Sales officer. For a mistake done from their side and 5min correction in their database they are making the consumer followup repeatedly.