| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 |
Dear sir,
Respected sir i have purchase hp notebook 15-ay513tx laptop from alphainfo, bhavnagar, gujarat on 18st feb. 2014 against invoice no. : ar[protected].
Soon i realise that there is color staturation issue and web cam quality is not proper.
1. My hardware dealer alphainfo has tried with various driver.
2. 19th mar, 2017, sunday i got laptop delivery as my bus was there on mid night from ahmedabad to bhavnagar so i was not able to checkout laptop due to packing of laguages.
3. My flight was early morning from ahmedabad to new delhi on 20th mar, 2017, monday.
4. I reached noida and checkout laptop on 20th mar, 2017 at night time. Cam result was not good.
5. Three times i have chat with hp support team. However they have sent me pre-typed replied for doing driver update and cmos update. Cmos update is harmful. So i have sent mail on their higher authority, that your customer service centre staff will perform that. Service centre did it. However they are also fail.
6. As usual i got two times call from nirmala from management side and case id [protected], [protected],, [protected], [protected], [protected]. All these cases are forcefully closed by hp authorities.
7. As per our talk on telephonic i have visited their hp service station at iqor global services india pvt ltd, f-5-20, 5th flr, plt. No-6, wave silver tower, sector18, noida-201301, rabia waqar, m: +91 [protected] on 25th mar. 2017, saturday.
8. Frequently change their words. First asked for replacement of piece, then said we will give you refund, after that nobody is pick up call, neither care for reply.
9. Given fake promise of 3 years warranty in rs. 999. Now they turn back from their words and not giving any response on phone call, email address.
Case no. With other consumer forum
1. Jaago grahak jaago : complaint id: 9955488
2. Department of consumer affairs : complain no. # 210182 & docket no. # 278612
Thanks,
Dhaval dave
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