Hp — Payment received but company denying and not dispatching the laptop

Chhavi.rose

Oct 18, 2021

Address:	India
Website:	Hp.com

HP Order #[protected]
As per NEFT details given through mail have transferred the amount with discount as discussed with sales executive on 11.10.2021 through my PNB bank account and on the same day I received message from my bank that beneficiary account has been credited. Till now I have made a no of calls and mails to customer care team for my order status with the request to deliver laptop till 16th due to an urgent seminar online of my daughter and till 15th always got a assurance of trying best by executive at customer care. But on 16th as a reply of my mail from customer support team regarding my order status, I received that my payment was not received so the product was not dispatched. Then I checked my bank's status and contacted to axis Bank for transaction status then I received a screenshot from Axis Bank which showing that the amount has been settled in savex technologies account of HP on the same day.

Now tell me, whose fault is this, why my order is delayed and where is the loophole, if the payment has been settled by both banks on the same day i.e. 11th, why they are lying to me.

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HP India customer support has been notified about the posted complaint.

Oct 18, 2021

Updated by Chhavi.rose There is some attachments showing transaction status in both axis and pnb bank alongwith mail that I have received from hp on order of laptop for payment through neft.

Oct 18, 2021

Updated by Chhavi.rose Till 17th hp team was not accepting that my payment was received as per his mail and now asking me to send more amount while I sent the same amount which is asked through her sales executive after giving me some discount.

Oct 18, 2021

Updated by Chhavi.rose Now after all discussions with hp customer care executives, I found that company's executive Muskan khan did a fake selling with false commitment of 5% discount on NEFT payment to me, now I can't trust on Hp team and don't wish to purchase laptop from HP. So I wish to get refund of whole amount of 46173 at the earliest in my account.