Hp — Regarding poor quality of your products and cheap customer care services.

Address:

Kozhikode, Kerala, 673104

Dear sir or madam,

Subject. Regarding poor quality of your products and cheap cusomer care services.

I regret to say that i had a bad experience purchasing your so called hp omni 10 5601w tablet. At first i was facing an issue with touchscreen fuctionality. It wasnt working at all. I had to restart the tablet several times to make it respond to touch atleast once. As i had 2 years of warranty i was able to get it repaired. The service team told me that it was fixed so i took it back and later i came to know that it wasnt fixed at all. Maybe they did a temporary fix. Later i gave it to them again and they did the same. It was working for somedays and again stopped working. Later i had to go abroad so i took it along with me so i clould get it repaired there. But what they told me was my warranty is expired even though i could show them online warranty is till there. They were asking for bill which i didnt carry with me. I tried every method to get it fixed but nothing worked at all. Now my warranty is expired. I feel cheated.
I came to know that many people were facing the same touch screen issue. I feel bad for them. If you knew eveyone faced the same issue you could have recalled or replaced the tablet. I was a loyal customer of hp. Previously i had 2 hp laptops which was amazing. Now i just came to know that hp is not a quality brand anymore. So no more hp laptops unless they find a solution to my problem.

Regards
Ajnaz